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How many tickets may I purchase at one time?
You may purchase up to 9 tickets at one time.
May I purchase online more than one trip at a time?
You may purchase online as many as five separate trips (one way-tickets or return tickets) each calendar day. However, the total number of passengers in each online order cannot exceed nine persons.
May I purchase a ticket for other passengers even if they are not travelling with me?
You may book and pay for a ticket for a passenger if he is not travelling with you. Credit card holder's contact information is entered on Traveller details booking page. With a purpose to prevent unlawful use of bank cards and facts of electronic fraud, Airline has a right to request from the passenger a written confirmation of transaction as a permit of the third party to use his/her bank card for transportation payment. In case passenger refuses to provide such an information, and if credit card holder's contacts are doubtful, Airline has a right to refuse to give the passenger his/her ticket and to terminate Transportation agreement in one-sided manner.
How are fares calculated?
In accordance with your request, the booking system will propose you a few fares or the cheapest and restricted one from the searched category (Economy, Business). Ticket price depends on: - the in-flight service class of the ticket,
- the date of flight and the number of seats available,
- and restrictions on the ticket: (as a rule, the cheapest fares have restrictions concerning return dates, changes to departure and arrival dates, and so forth). The total fare includes fare itself, airport fees and charges.
Which flights can be booked for tickets purchased online?
Presently you can purchase air tickets on all regular “AeroSvit” flights, which leave not earlier, than in 6 hours and not later than 12 months from the moment of ticket booking.
May I change or cancel my reservation / e-ticket online?
Presently you can not change or delete Your online bookings in the online mode on Your own. In case of finding out an error, assumed at booking, immediately report to Online Sales Group: online@aerosvit.com.
Changes or refund are made without any fees – if the request about an error is reported within 12 hours of the booking date after the online booking was made.
For the rebooking questions please contact Call Center 0 800 509 800, (+38044) 4903490 or the nearest aircompany office. You can fill in the form "To rebook or to refuse the electronic ticket". Live Chat service will allow you to change the details of your electronic airline ticket and, if it is required by the fare rules, to pay in the Internet with credit card.
How can I receive a refund for an unused ticket?
Please inform us about Your decision to cancel an online booking / e-ticket by e-mail: online@aerosvit.com. Upon receipt of Your application, the refund is made in accordance with fare rules; notification of the refund will be sent to Your specified email address. Refund is made on the same account from which online purchase was made and only after Your personal request. Ticket refund conditions.
Terms of Reservation
Applicable fares are the fares for a flight or flights, from the point of departure to the point of destination that are indicated in the ticket, valid for the respective class of service as of the day of payment for the ticket. Each fare provides the rules of its application which establish the validity term of the ticket and conditions of application of the fare. AeroSvit Airlines reserves the right to change these rules and terms any time without prior notification. Modification of fares or of the Airline rules do not influence the conditions of the of air carriage agreement, if Passenger has already paid for the ticket.
Do reservations made online earn points for the Meridian program?
All reservations earn points toward the Meridian program as long as you provide Your Meridian member number or card when making the online reservation.
AeroSvit Airlines international code is VV (two letters V).
Where can I find contact information for AeroSvit Airlines' offices?
You are able to find address and contacts of AeroSvit Airlines office You need on website page "Regional Departments".
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Ukraine
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