Online sales are closed on the airline's website temporarily.
"Passengers with electronic tickets on the regular flights of AeroSvit airlines can be registered independently, taking advantage of the service “Web check-in”. You can check the possibility of the on-line registration for your flight and familiar with terms and limitations of this service you are able in “More detailed". Web check-in begins 20 hours before the flight and closed 2 hours and 40 minutes prior to flight".
At the first booking step our online system offers you to choose a preferred currency - UAH, USD, EUR and class of service.
For your convenience we propose you several options for processing online bookings. If you're ready to purchase your booked flights - you may choose "Credit Card".
On the next page you can choose the type of payment card: Visa, MasterCard, American Express or you can pay with QR code.
Confirm your trip, proceed internet payment and receive your e-ticket receipt to your e-mail.
If You are not currently willing to pay for the ticket online with card, You can pre-book a flight and pay for it within 72 hours. Option for you - "Pay later". You will also receive notification on your e-mail with details of your trip and information about exact time, when you need to buy your ticket . Advance booking must be completed at least 5 days before departure. The ticket price will remain the same as it was at the booking time. Booking on hold can be paid by following "My Bookings" section.
You can choose your form of payment - the payment of the invoice at the Bank branch or at the kiosk self-service. You have to pay the invoice at any bank on the territory of Ukraine or at the kiosks of PrivatBank.
What points should be considered when making an online booking?
Passenger's last name and name should be entered in Latin letters exactly as they are in passport which will be used for travel. Online booking can be processed no later than 6 hours before flight.
After successful booking, you get on Your е-mail Сonfirmation which contains last name and name of each passenger, information about flight, online fare (e-ticket number for each passenger if payment was processed).
Please note that the price indicated on the website is valid at the time of booking and is not guaranteed, if you start a new booking process. In this case price is checked in accordance with new request for seats availability.
Correction of passenger's last name and name in issued ticket.
Ticket can be used for transportation only of that person who is indicated in the ticket. If passenger's last name and name in the ticket are not correct aircompany is able not accept passenger on board - namely if there are more than 3 incorrect letters and made mistakes change meaning of last name.
List of countries where exact spelling of the names in the issued tickets is a must and any mistake in writing the names may be the reason that the passenger will not be allowed on board: U.S., Canada, UK, Mexico, Caribbean Islands, China, UAE, Spain, Malta, Turkey, Bermuda, South Africa, Kenya, Thailand, India, Japan, Maldives, Hong Kong, Qatar, Brazil, Oman, Bahrain, Israel.
Additional information about last name and name correction in ticket You are able to get in Live chat.
How payment is processed?
Payment for the ticket (-s) is made at the end of online booking process. We accept major types of credit cards of the following payment systems: Visa, Visa-Electron, Maestro, MasterCard, American Express.
Your account will be charged at the time you complete your reservation and receive your order number. The fare amount will be withdrawn from Your credit card account in UAH, if credit card was issued in the territory of Ukraine(!). If the card has been issued outside Ukraine – in currency of your booking.
(!) Please note if your account is opened in another currency (RUB, EUR), then the conversion is carried out at the internal rate of Your bank.
How can I check my booking?
You can check your booking any time in "My bookngs" section!
Orders review is available for the unused flights only. For this you will need your booking number and the last name of the passenger.
With this feature you can manage your booking. - you can pay online for your trip with status On Hold. - you can enter and amend contact information - you can enter frequent flyer information - you can make changes to seat reservations - you can request additional services
About the technical problems during online booking
If during online booking process payment with your credit card does not go through you will need to contact your bank, which issued your card and remove restrictions for internet payment. Another credit card can be used only with new online order.
If there are any problems with your online purchase while using different browsers or you have already entered your credit card details, but webpage does not show you information about your online order, please contact Online Support Group. Any information regarding usage of online booking system can be obtained over email firstname.lastname@example.org or phone 38044 490 34 90.
Are credit card payments made through the Internet safe?
Our reservation system uses the best available data encryption and security systems for transmitting financial information over the Internet. This information goes directly from your computer to our online reservation department. We do not keep your credit card information on our server. AeroSvit Airlines goes to great lengths to assure the safety of any personal information you share with us via the Internet, using the latest encryption and security technology available - as SSL protocol. (!) AeroSvit will use this information for reservation purposes only and will not transfer or sell it to any third parties without prior written authorization from you.
What is SSL?
SSL is an integral part of virtually all web browsers and web servers and makes use of a public-and-private key encryption system originally developed by RSA. A digital certificate is an electronic file that uniquely identifies individuals and servers. Digital certificates allow the client to authenticate the server prior to establishing the SSL session.
SSL enables secure online transactions by combining the following three important elements:
1. Authentication: A digital certificate is associated with a specific domain name. organization's Web site, not an imposter's.
2. Encryption: Encryption is the process of transforming information to make it unintelligible to all but the intended recipient. This forms the basis of data integrity and privacy necessary for secure online transactions.
3. Message Integrity: After an SSL session has been established, the contents of all communications between client and server are protected from tampering on route. All parties to the transaction know that the information they have received is exactly what originated from the other side of the SSL session.
Combining the three elements above, SSL becomes a simple yet extremely powerful security solution, enabling you to conduct authenticated and encrypted online transactions with visitors to our Web site.
Do I pay online for electronic ticket ?
You pay online only for electronic ticket. After successful purchase its receipt is sent to Your e-mail. You can show e-ticket receipt on check-in (but it is not mandatory requirement).
An e-ticket (electronic ticket) is an electronic form of air ticket. It is issued instead of a paper ticket. Your flight booking is made as normal, but the travel information is not printed out in the traditional way, but securely stored in electronic form in a special database maintained by the AeroSvit Airlines.
Can I pay for excess baggage online?
If you know in advance that your baggage weight exceeds the established norms, we suggest you pay for it before departure on AeroSvit website.
The service is available not later than 2 days prior to your departure!
Can I by ticket for trains "Aeroexpress" on "AeroSvit" website?
If you are planning your trip to Moscow and from the capital with AeroSvit Airlines, you can purchase advance tickets for "Aeroexpress" train on our website. This will give you the opportunity to make a comfortable trip between Moscow and the major airports — Vnukovo, Domodedovo and Sheremetyevo. Learn more about the new service. Buy a train ticket "Aeroexpress" on our website.